Amazon deducts money from your payments. Some of it is wrong.
Returns, shortages, price differences and penalties come off what Amazon pays you as a vendor. Disputing them is manual, repetitive and has deadlines, so most brands never do it. We audit your Vendor Central deductions and dispute the wrong ones. Our fee is tied to what is recovered.
What our clients say
Four kinds of deductions worth checking
Amazon pays vendor invoices minus whatever it says you owe. Those deductions arrive as lines in your remittance data, often long after the event, and each type has a deadline to contest it.
Customer and vendor returns
Amazon recovers the cost of units returned by customers or sent back to you. The lines are easy to miss and hard to tie to a specific return.
Shortages
Amazon says you delivered fewer units than you invoiced and deducts the difference. Sometimes the delivery record says something else.
Price differences
The price on your invoice and the price in Amazon’s system do not match, and Amazon deducts the gap.
Penalties and chargebacks
Fines for late deliveries, labelling or routing, applied automatically. Each one is worth checking against what actually happened.
Why most brands never dispute them
Each dispute needs the right line, the right document and the right moment. It is repetitive work with a deadline and no urgency, so it sinks to the bottom of the list, and the money stays with Amazon. A real part of it is wrong, and it is recoverable. What is missing is someone whose job it is.
Brands that sell to Amazon and have deductions nobody reviews
- You invoice Amazon as a vendor, through Vendor Central (1P).
- Deductions show up in your payments and nobody checks them line by line.
- You would rather not hire someone just to chase this.
Probably not for you if
- You sell on Amazon as a seller (Seller Central, 3P).
- You are looking for someone to run your Vendor account.
Three things, in writing
An audit of your deductions
Every deduction reviewed, the wrong ones flagged, each with the reason it looks wrong.
Disputes filed in your name
For each deduction worth contesting, the evidence is assembled and validated by a person before it is sent.
A clear log
What was disputed, what Amazon answered, what came back and what was rejected. It is also how you check our fee.
From an export to a log of what came back
You export the data
You download the remittance and deductions data from Vendor Central. For this step you do not need to give us access to your account.
We audit it
We go through every deduction and flag the ones that look wrong, with the reason. You see the list before anything is filed, and we tell you plainly what is worth disputing and what is not.
We dispute the wrong ones
We assemble the evidence for each one, and a person validates it before it goes out. Disputes are filed in your name, so the access needed to file them is agreed in the written scope.
You get the log
Every dispute is recorded: what was sent, what Amazon replied, what was returned. Our fee is calculated on what is recovered, and the log is how you verify it.
We recover deductions. We do not run your account.
We do not manage your Vendor account
Only the deductions. Purchase orders, catalogue, advertising and your relationship with Amazon stay with you. Managing vendor accounts with a human team is what Roicos does, a sister agency in our group.
We do not promise amounts or dates
How much is recoverable depends on your deductions, and when it comes back depends on Amazon. We tell you what the audit finds, not what we hope it finds.
We do not charge if nothing comes back
If the audit finds nothing worth disputing, or nothing is recovered, you pay nothing for the recovery.
Related
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ServicesCustom integrations
When the data lives in your ERP and Vendor Central and someone copies it between them by hand.
The questions that come before the first call
How is it charged?
Our fee is tied to what is recovered. The exact terms go in the written proposal before we start, so you know the arrangement before anything is filed. We do not publish a rate, because it depends on the scope. If you want to see how it fits next to our other services, they are all in the Services hub.
What do you need from me?
To start, one thing: the remittance and deductions data exported from Vendor Central. No access to your account is needed for the audit. To file disputes we also need the supporting documents for each one, such as invoices and delivery records, and the access required to file them in your name, which we agree in writing and which you can withdraw.
Do you manage my Vendor account?
No. We work only on the deductions. We do not touch purchase orders, catalogue or advertising, and we do not speak to Amazon on your behalf about anything else. If you want a team to run the account, that is Roicos, a different company in our group, and we will say so on the first call.
How long until the money comes back?
It depends on Amazon, so we do not promise a timeline. What we control is how quickly the audit is done and the disputes go out, and the log shows the status of each one.
Which marketplaces do you cover?
Amazon Vendor (1P), through Vendor Central, and nothing else. If you sell through Seller Central or on other marketplaces, this is not the service for you, and we would rather tell you that than take the work.
What if nothing is recoverable?
Then you pay nothing for the recovery, and we tell you so plainly. The audit can come back with little or nothing worth disputing. We would rather say that than file disputes that will not hold.
Is it automated, or does a person check it?
We use software to go through the deduction lines, but a person validates the evidence of every dispute before it is filed in your name. A wrong dispute costs you credibility with Amazon, so that step is not automated.
Find out what is in your deductions
A short call to scope the audit. You export the data, we tell you what looks wrong and what is worth disputing. If nothing is, we say so.